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BPO Training & Support

We offer the largest, pan-domain Certification programs for BPO professionals. IICS is treated as qualification benchmarks for different BPOs and call centers all over India. We have created a powerful new way to build the employability of youths in all major BPOs. We train our candidates in various required aspects of BPOs like CRM, telephonic etiquettes etc.
This course is the most suitable course for those who would like to work in BPO industry or in a Call Center and also want to learn the skills through which they will be able to work well in the BPO industry.

Smart BPO Training (Call Center Training) – 3 Months
  • Fundamentals of Computer (MS-Office, Internet, Etc.)
  • Customer Relationship Management
  • Concept of ICS
  • Telephonic Etiquettes
  • Communication Skills
  • Barriers to effective Communication Skills
  • Listening skills
  • Listening v/s hearing
  • Insight into BPO Concept in India
  • Working of BPO & Call Centers
  • Types of Call Centers
Smart BPO Training (Call Center Training) – 6 Months
  • Fundamentals of Computer (MS-Office)
  • Internet Communication & Technology
  • Hardware Installation & Troubleshooting
  • LAB Installation & Networking
  • Server Installation
  • Gateway Installation
  • Dialer Installation & Support
  • Switch Connectivity
  • Procurement of Equipments
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